Mobile Legends stores your account on the servers of MOONTON, the game's developer, so you can open it on another phone if you linked it to a sign-in method first: a Moonton account, Google Play Games, Apple's Game Center, Facebook, TikTok or VK. Sign in with that method on the new phone and your heroes, skins (alternate looks for those heroes), Diamonds (the currency you buy with real money) and rank come back.
If you never linked it, or someone has taken it over, you'll need to prove it's yours through the in-game verification or MOONTON's customer service form. MOONTON also takes support requests at mobilelegendsgame@moonton.com, the address on its official App Store page.
In the US, the game has been published since March 2025 by Skystone Games as Mobile Legends: Bang Bang.US. These steps follow the global version, so if you get stuck on the US edition, start with that app's support button.
Which sign-in method to link
Link at least two, so losing one doesn't lock you out. A Moonton account is the most useful because it only needs an email and works the same on Android, iPhone and PC. Google Play Games isn't available on iPhone and Game Center only works on Apple devices, so neither will carry you from Android to iPhone or back. Facebook, TikTok and VK work on both.
An unlinked account, the guest account the game creates on first launch, is tied to that phone. Lose the phone, wipe it or uninstall the game, and the recovery form is all you have left.
How to link your account
1. Tap your avatar in the top-left corner and open the account settings tab. 2. Pick the method you want to connect. For a Moonton account, enter an email you can access, type in the code it sends you and set a password you don't use anywhere else. 3. Do the same with a second method, such as Google Play Games on Android or Game Center on iPhone. 4. Check that both show as linked and write down your ID and server, which your profile shows in the format 12345678 (1234), with the server in parentheses.
On the same screen, turn on secondary verification. With it on, signing in from a new device, linking another method or sending a gift requires a code or a second password, so someone who learns your password still can't take the account.
Moving to a new phone, or from Android to iPhone
Install Mobile Legends on the new phone and open it. Going from Android to iPhone, or the other way around, only works if the account is linked to Moonton, Facebook, TikTok or VK. If the game drops you into the tutorial with a fresh account, finish or skip it, find the switch account option in your profile and sign in with the method you linked. Then sign out on the old phone, especially if you're selling it or giving it away.
A linked account also carries your progress over when you play Mobile Legends on PC through Google Play Games.
If you've lost access
If you switched phones without linking, start with the in-game verification. On the sign-in screen, open the account center, tap retrieve account and choose the in-game information check rather than the automatic one. It asks for your server and account name, then quizzes you on the heroes you own or the highest rank you reached.
If you fail those questions, log in with a new account, tap the headset icon next to your profile to open customer service, pick account recovery and fill in the form. Give as much proof as you can: your ID and server, the phone models you played on, roughly when you created the account, and Diamond purchase receipts, ideally your first and most recent. The form never asks for your password.
Moderators of the game's community subreddit say replies take 1 to 10 business days, and warn that resubmitting gets the form rejected for too many requests. Send one complete form and wait.
If your account was hacked
Whoever controls the linked email can get back into your Moonton account, so lock it down first from a device you trust. Change its password and turn on two-step verification, which asks for a code on top of the password. Our guide to protecting and recovering Steam, PSN and Xbox accounts covers the full order.
If you can still get into the game, change your Moonton password, use the sign out of all devices option in the account center, and unlink any Google, Facebook or other account that isn't yours. If you've been kicked out, follow the steps in the previous section.
Don't pay anyone who offers to recover the account, and never hand over your login for free Diamonds, the usual bait in these takeovers. Skip second-hand accounts too, because whoever created one keeps the details needed to claim it back through this same form.
Frequently asked questions
Can you recover a Mobile Legends account that was never linked?
Sometimes. The account center on the sign-in screen has a retrieve account option that quizzes you on your server, account name, heroes and rank. If you fail it, the customer service form is next, and your ID, the phone models you used and Diamond purchase receipts all help.
How do I move Mobile Legends from Android to iPhone?
First link the account to a method that exists on both platforms: a Moonton account, Facebook, TikTok or VK. Google Play Games isn't available on iPhone and Game Center isn't on Android. On the iPhone, install the game, choose switch account and sign in with that method.
How do I contact Mobile Legends support?
Inside the game, tap the headset icon next to your profile to reach customer service and the recovery form. MOONTON also lists mobilelegendsgame@moonton.com on the game's App Store page. US players on the Skystone-published edition should start with the support button in that app.
How long does Mobile Legends account recovery take?
MOONTON doesn't publish a timeframe. Moderators of the game's community subreddit put it at 1 to 10 business days. Resubmitting the form doesn't speed things up and can get it rejected for too many requests.
Will I lose my Diamonds and skins if I change phones?
Not if the account is linked. Heroes, skins, Diamonds and rank belong to the account, not the phone, and they show up as soon as you sign in with the linked method. An unlinked guest account is the one you lose when you uninstall the game or wipe the phone.
Where can I find my Mobile Legends ID and server?
On your profile, which opens when you tap your avatar in the top-left corner. The ID is the long number and the server follows in parentheses, in the format 12345678 (1234). Keep a copy somewhere other than your phone, since every recovery asks for it.
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